Ordering Info

A: Our products are listed in United States Dollars (USD).  However, we have enhanced our site to convert these prices into other international currencies via the drop-down selector at the top right of the screen (for both mobile and desktop users).  In addition to this, we are proud to announce that the prices will also convert from USD to your international currency at checkout.  We have done this to make it easier for our royal international customers.  

A: Orders may be cancelled within 24 hours, if the order has not shipped.  Simply, send us an email at: ordersupport@moroccanindigo.com, include your full name, and order number, stating that you wish to cancel the order and we will gladly accommodate you.  

If the order has shipped, the order can not be cancelled.  Instead you will need to return the item.  Again, please send us an email at: ordersupport@moroccanindigo.com and explain the details of the cancellation, include your full name, and order number.  You will then receive instructions on how to return the item. (Note: when you receive the item, please do not open it.  The item must remain in the un-opened shipping package).

A: No.  Due to security reasons, we will not take orders over the phone or email. 

A: Moroccan Indigo L.L.C. is currently registered to collect sales tax in every state in the U.S. that imposes a sales tax. Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination.

The terms contained herein are subject to change as taxation regulations continue to evolve.  Moroccan Indigo L.L.C. continuously monitors state and local tax laws to ensure compliance. 

Customer Requirements under Applicable Law 
Customer shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence.  Your purchase may be subject to use tax unless it’s specifically exempt from taxation.  For any purchase which Moroccan Indigo L.L.C. does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return.  Forms and corresponding instructions may be found on your state website.

A: Please be aware that import duties, taxes and charges are not included in the item price or shipping charges. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.  We do not have any control over such charges and cannot determine what they may be.  Customs policies vary from country to country, so you should contact your local customs office for further information regarding any taxes or duties for which you would be liable.

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