Shipping and Delivery

Moroccan Indigo offers Free Shipping on all orders $400 and over. 
Standard shipping rates will apply to all orders below $400
 
Products will take approximately 1-3 days to process and will ship and be delivered in 2-8 days (excluding Saturday, Sunday, and Holidays) domestically.  We cannot guarantee Saturday delivery, even if your shipping is upgraded to express.  Please note, no duties or fees will be incurred within the US when receiving products shipped from this location.
 
You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 72 hours to receive this shipping confirmation e-mail.  We cannot be held accountable for any delays caused by the carrier.
 
Please be aware that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
 
Please note, all orders costing $100 or more will require a signature.

 

Domestic Shipping
For domestic shipping we use DHL or FedEx (Please refer to the chart below).  All orders will require Signature Confirmation upon delivery.  The customer is responsible for signing for their package.  Customer is responsible to make arrangements for pick up if final attempts to deliver have been made.  Moroccan Indigo is not responsible if someone other than you signs for your package, or if the package gets lost or stolen.

P.O. Boxes and APO/FPO
We are unable to provide delivery to P.O. Boxes, military addresses (APO/FPO address).
 
International Shipping
Moroccan Indigo uses DHL or UPS for international shipments (Please refer to the chart below). International orders are subject to duties and taxes according to the their country of origin. Moroccan Indigo is not responsible for duties and taxes. The same shipping rules and guidelines apply (See Above).
 
 Shipping Method Estimated Time to Process Estimated Shipping and Delivery Time
DHL 1-3 Business Days 3-5 Business Days
UPS Worldwide Expedited 1-3 Business Days 3-5 Business Days
FedEx 1-3 Business Days 3-7 Business Days

 

*Important Notice about International Shipping: All international customers responsible for the payment of any duties and taxes according to the their country of origin.  

Risk of Loss
: Once packages are picked up from our warehouse by the courier, the risk of loss is passed to the customer.  Moroccan Indigo is not liable for any packages that do not get delivered to customer.  If requested, we will contact the courier and assist the customer with finding the package.  We will consider refunds for any transaction due to lost or stolen packages on a case by case basis.

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